RETURN POLICY

Return and Cancellation Policy

Cancellation

We accept order cancellation before the product is packed or shipped. If your order is cancelled at this stage, you will receive a full refund. Once an order has been packed or shipped, it cannot be cancelled. If you need to cancel or modify an order, please contact our customer service team as soon as possible with your order number.

Returns

Customers may apply for a return within 14 days after receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it, and must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

If you need to exchange a defective or damaged item, or if the wrong item was sent, please contact our customer service team first. We will review your request and provide the correct return address and instructions. Do not send any item back before receiving return instructions from us.

If the return is initiated by you and not due to an error on our part, you are responsible for the return shipping fee. The cost will depend on the courier service you choose.

If the item you received is damaged, defective, or incorrect due to our error, we will cover the return shipping fee.

Refunds

Once your return is received and inspected, we will notify you via email of receipt and whether your refund has been approved or rejected. If approved, your refund will be processed and credited to your original method of payment within 3–15 days.

Please note: refunds are issued exclusively to the original method of payment.

If you have not received your refund after this timeframe, please contact our customer service team for assistance.

Important Notes

• Custom-order or personalised items do not qualify for the 14-day return or refund right.
• All returns must be authorised in advance by our customer service team.
• Orders cancelled before packing or shipping are eligible for a full refund.